Terms of Service

In these Terms, the following words have the meanings set out below. Other capitalized terms are defined where they first appear.

• “Customer Content” means data, text, files, prompts, chat messages, mission briefs, waypoints, routes, geofences, home positions, aircraft and payload configurations, site notes, map selections, screenshots, telemetry you upload, comments, and other materials you or your users submit to or generate through the Service, excluding the Service itself.
• “Mission Output” means plans, routes, validations, readiness gates, simulations, exports, reports, and other results the Service produces from Customer Content, including output of artificial-intelligence models.
• “Operator” means the person or organization responsible for planning, authorizing, or conducting a drone or remotely piloted aircraft operation, including the remote pilot-in-command where that role exists under applicable aviation law.
• “Marks” means our names, logos, product names (including “MissionSmith” and “Kaelor Labs”), trademarks, and similar brand elements.

MissionSmith is an AI-assisted workspace for drone mission planning and validation. You describe an objective, inspect a proposed mission on a photorealistic 3D map, review clearance and readiness information, and decide whether to accept, revise, or reject a plan. Related features may include aircraft catalogs, simulation, monitoring views, exports, waitlists, guided demos, and support.

The Service is a planning and decision-support tool. It is not an autopilot, flight-control system, detect-and-avoid system, air-traffic service, certified aeronautical information service, survey instrument, or legal, engineering, or regulatory advisory practice. Features, model availability, map coverage, and limits may change as we operate and improve the Service, including during private or public early access.

We may offer free, paid, invitation-only, evaluation, or enterprise plans. We do not promise that any particular feature will remain available, that the Service will be uninterrupted, or that Mission Output will be complete, current, or fit for a particular operation.

You must be at least 18 years old, and legally capable of entering a contract, to use the Service. You must not use the Service if you are barred from doing so under the laws of Canada, the United States, or any other applicable jurisdiction, including export-control and sanctions laws.

You must provide accurate registration information and keep it current. You are responsible for all activity under your account, including activity by users you invite. You must keep credentials confidential, use reasonable account-security practices, and notify us promptly at hello@kaelorlabs.com if you suspect unauthorized access. We may require authentication through a third-party identity provider.

We may refuse, suspend, or terminate accounts, waitlist entries, or access invitations at our discretion, including where we believe these Terms have been violated, the account presents a security or operational risk, or we are required to do so by law.

Portions of the Service may be offered as private early access, beta, or evaluation. Those portions are provided as-is for testing and feedback. They may be incomplete, change without notice, or be withdrawn. Published pricing, credit allowances, seat limits, and feature matrices are indicative unless we have entered a separate written order with you.

If you purchase a paid plan or add-on, you agree to pay the fees described at checkout or in an order, plus applicable taxes. Unless otherwise stated, fees are in United States dollars, billed in advance, and non-refundable except where required by law or expressly stated by us. We may change prices for a later renewal period by notice in the Service or by email.

Unused mission credits, evaluation allowances, and similar usage units expire at the end of the applicable period unless an order says otherwise. Exceeding plan limits may result in throttling, overage charges, or a requirement to upgrade. Failure to pay may result in suspension.

You retain whatever rights you already have in Customer Content. You are solely responsible for Customer Content, including its accuracy, lawfulness, and whether you have all rights, consents, and site permissions needed to submit it (for example, rights in site photographs, coordinates, internal procedures, or personal information of your personnel).

You grant Kaelor Labs a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, adapt, and create derivative works of Customer Content solely as needed to provide, secure, maintain, and improve the Service, to prevent abuse, and to comply with law. This includes generating Mission Output, running deterministic checks, creating operational logs, and providing support.

We do not claim ownership of your missions. You are responsible for maintaining your own records of accepted plans. We may delete Customer Content after account closure or inactivity, subject to legal retention needs and our Privacy Policy.

The Service uses machine-learning models, including third-party large language models and related inference providers, together with deterministic geometry, clearance, and readiness checks. Model-generated suggestions can be incomplete, outdated, plausible-sounding but wrong, or misaligned with the actual site, aircraft, weather, or legal requirements.

You must independently review Mission Output before relying on it. Validation labels (including indications such as clear, tight, or blocked) are decision-support signals generated from the data and models then available to the Service. They are not a certificate of safety, airworthiness, or legal authorization, and they do not replace on-site inspection or an Operator’s judgment.

Do not submit secrets, regulated data, or third-party confidential information to chat or planning features unless you are authorized to do so and accept that such information may be processed by our subprocessors, including model providers, solely to operate the Service. We do not warrant that providers will not use inputs to operate or improve their own systems except as described in our contracts with them and in the Privacy Policy.

The Service may display photorealistic 3D tiles, terrain, imagery, geocoding, airspace context, weather references, and similar layers supplied by third parties (including Cesium, Google Maps Platform or Photorealistic 3D Tiles, and public or commercial data sources). Those layers are provided for planning context. They may omit obstacles (including cranes, lines, scaffolding, and temporary works), lag real-world change, or contain positional error.

You must not scrape, bulk-download, redistributable-cache, or resell map tiles or other third-party content except as those providers’ terms expressly allow. Your use of map and data layers is also subject to the applicable third-party terms. Map layers are not a substitute for a survey, as-built drawing, or visual site reconnaissance.

You will use the Service only for lawful purposes and in accordance with these Terms. You will not, and will not permit others to:

• use the Service to plan, assist, or conceal unlawful, unlicensed, or unsafe flight, including unauthorized surveillance, harassment, or operations that violate aviation, privacy, trespass, export, or weapons laws;
• interfere with or disrupt the Service, probe or load-test it without our prior written consent, or attempt to bypass access controls, rate limits, or billing;
• reverse engineer, decompile, or extract models, prompts, weights, or non-public APIs except to the limited extent that applicable law prohibits this restriction;
• copy, resell, or provide the Service to third parties as a bureau or competing product except under a written partner or enterprise agreement;
• submit malware, or content that is defamatory, infringing, or that you do not have rights to process;
• use the Service to train a competing model or to systematically extract Mission Output for that purpose;
• misrepresent an AI-generated plan as independently surveyed, regulator-approved, or issued by a civil aviation authority.

THIS SECTION IS FUNDAMENTAL TO THE BARGAIN BETWEEN YOU AND US. Read it carefully. If you cannot accept it, do not use the Service for any operation that may result in flight.

MissionSmith does not take off, command, or fly any aircraft. It does not issue certificates, waivers, authorizations, or permissions under the Canadian Aviation Regulations, Federal Aviation Regulations, EASA rules, or any other aviation regime. It does not determine legal flight status, replace NAV Canada, FAA, or equivalent tools, or act as remote pilot-in-command.

You, and the Operator for each operation, remain solely responsible for, without limitation:

• pilot certification, medical fitness, training, and currency;
• aircraft airworthiness, maintenance, payload configuration, and operating limitations;
• airspace authorizations, NOTAMs, site and landowner permissions, insurance, and local bylaws;
• see-and-avoid, weather, lighting, crew, emergency procedures, and all in-field decisions;
• whether a plan is actually safe to fly given conditions the Service cannot see, including map omissions and last-minute site changes;
• compliance with beyond-visual-line-of-sight and other special-authorization regimes, which remain Operator decisions even if the Service helps assemble a reviewable plan.

Exporting, downloading, or accepting a mission in MissionSmith is not a “go” decision and is not an instruction to fly. Human acceptance in the product records that a user chose to take a plan forward in their own workflow. It does not transfer operational, criminal, or civil liability to Kaelor Labs.

The Service, including software, models we control, interfaces, documentation, visual design, and Marks, is owned by Kaelor Labs and its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal mission-planning purposes during your authorized subscription or access period.

You may not use our Marks without prior written consent, except for reasonable, factual references to the Service. Feedback you provide (including suggestions and error reports) may be used by us without restriction or compensation.

Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Customer Content is your Confidential Information. The Service, non-public pricing, unreleased features, and our security practices are our Confidential Information.

The receiving party will use Confidential Information only to perform under these Terms and will protect it with at least reasonable care. These duties do not apply to information that is public through no breach, independently developed, or rightfully received from a third party. A party may disclose Confidential Information if required by law, after giving notice where legally permitted.

The Service interoperates with third-party products, including authentication, cloud hosting, map and 3D-tile providers, model providers, analytics, error monitoring, demo scheduling, and communications tools. Those products are not under our control. Your use of them may be subject to their own terms. We are not responsible for third-party outages, tile gaps, model refusals, or changes in third-party APIs.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, MISSION OUTPUT, MAP LAYERS, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” KAELOR LABS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the foregoing, we do not warrant that the Service will be error-free, that Mission Output will be accurate or complete, that map or airspace context will reflect actual conditions, that the Service will meet aviation, survey, or insurance requirements, or that the Service is appropriate for any particular flight. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, our warranties are limited to the minimum required by law.

You will defend, indemnify, and hold harmless Kaelor Labs and its directors, officers, employees, contractors, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Content; (b) your use of the Service or Mission Output, including any actual or attempted flight, incident, or ground damage; (c) your breach of these Terms or of law; (d) your failure to obtain required authorizations, permissions, or insurance; or (e) a dispute among your users or between you and a third party relating to a mission.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAELOR LABS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, OR FOR ANY COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF KAELOR LABS FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, AND (B) ONE HUNDRED UNITED STATES DOLLARS (US$100). THE EXISTENCE OF MULTIPLE CLAIMS WILL NOT EXPAND THIS CAP.

These limitations allocate risk between the parties and are a fundamental basis of the bargain. They apply even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited under applicable law, such as liability for fraud or for death or personal injury caused by our negligence where such a limit is prohibited.

These Terms apply from your first access to the Service and continue until terminated. You may stop using the Service at any time and may request account closure by contacting us. We may suspend or terminate access immediately if you materially breach these Terms, if required by law, or if we discontinue the Service.

Upon termination, your license ends and you must cease use. Provisions that by their nature should survive (including ownership, flight-responsibility, disclaimers, indemnities, limitations of liability, and governing law) will survive.

We may modify the Service and these Terms. For material changes to the Terms, we will update the “Last updated” date and, where reasonably practicable, provide notice through the Service or by email. Continued use after the effective date of a change constitutes acceptance. If you do not agree, you must stop using the Service.

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive sanctions, and that you are not a denied or restricted party under Canadian, United States, United Kingdom, or EU export or sanctions laws. You will not use the Service in violation of those laws, including in connection with prohibited end uses.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Subject to any non-waivable rights you may have as a consumer in your place of residence, the courts of Toronto, Ontario have exclusive jurisdiction over disputes arising out of these Terms or the Service, and you consent to those courts.

Before filing a claim, you agree to try to resolve the dispute informally by writing to hello@kaelorlabs.com with a brief description of the issue. Either party may still seek injunctive or other equitable relief for unauthorized use of intellectual property or the Service.

• Entire agreement. These Terms, the Privacy Policy, and any written order we issue to you are the entire agreement and supersede prior discussions relating to the Service.
• Severability. If a provision is held unenforceable, it will be modified to the minimum extent needed, and the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver. Waivers must be in writing.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, corporate reorganization, or sale of assets. These Terms bind permitted successors.
• Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including utility, cloud-provider, or map-provider failures, labor disputes, epidemics, or government action.
• Notices. We may notify you via the Service, the email on your account, or the contact details you provided on a waitlist. You may notify us at hello@kaelorlabs.com.
• Interpretation. “Including” means “including without limitation.” Headings are for convenience only.
• No professional advice. Nothing in the Service is legal, engineering, surveying, or aviation-authority advice. You should obtain advice from qualified professionals and the competent civil aviation authority for your operation.

Questions about these Terms may be sent to Kaelor Labs at hello@kaelorlabs.com. Please include “Terms of Service” in the subject line.